RMA Procedure - PROCENTEC

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RMA Prodcedure

RMA Procedure
An RMA (Return of Merchandise Authorisation) number gives you permission to send back goods which are supplied incorrectly, or need to be repaired. We need to be able to link the incoming product with a customer. This is done with the RMA number.

To avoid the situation where you send us a non-defective device, we advise you to search through our FAQ pages to see if the answer to your problem is listed there. If these pages do not offer any solution, contact us to see if we can solve the problem. If this fails too, you can fill in the RMA form.

The procedure is as follows: you fill in the RMA-form and click ‘send’. Then our RMA department processes your request, and sends you an authorization form with RMA number and shipping address. This form must accompany the product that you send back to us.

Within 3 weeks, you will be notified of the status of repair of your returned product. If you have not heard anything after 3weeks, please contact us.

RMA Conditions
An RMA device will only be accepted as such when the following procedures have been followed and conditions have been met. If not, returned goods will not be accepted.

• Merchandise must be offered at risk and costs of owner, unless agreed otherwise;

• Merchandise must be accompanied by a filled in RMA form;

• The RMA number must clearly be stated on the RMA form and outer box;

• Merchandise must be shipped in appropriate packaging. When shipped without appropriate packaging, the warranty is void;

• Merchandise must be returned in original, undamaged packaging. Without this, we do not accept the shipment and the merchandise is sent back.

If you have read the above text and agree to it, proceed to the RMA form.